Refund & Cancellation Policy

This policy covers payments made to 2 Minute Store for plans and paid Starter Kits. It does not cover purchases that shoppers make from stores on our platform: each store sells its own products and handles its own returns and refunds (see each store’s own policies).

1. Free trial first

Plans with a free trial let you build and run your store before paying anything. No payment details are needed to start a trial. If you do not pay when the trial ends, nothing is charged.

2. Monthly plans

• Monthly fees are paid in advance for one month.
• Once a paid month has started, its fee is not refunded, including if you stop using the store part-way through the month.
• You can cancel at any time; your plan simply runs until the end of the month you have paid for and is not renewed.

3. Yearly plans

• Yearly fees are paid in advance for twelve months.
• If you cancel within 14 days of your yearly payment, we refund the unused part of the year, pro rata (for each full month not yet started).
• After 14 days, yearly fees are not refunded; your plan runs until the end of the paid year.

4. Paid Starter Kits and other one-time add-ons

A paid kit is added to your store only after its payment is confirmed. Once its products have been added to your store, the kit fee is not refunded. If a paid kit cannot be added to your store, the full amount is refunded.

5. Payments made by mistake

Duplicate payments, payments of the wrong amount, or payments we cannot match to a store are refunded in full.

6. How to cancel or ask for a refund

Email [email protected] from the email address on your store account, with your store name, the payment date and amount, and the transaction or reference number. We reply within 3 working days. Approved refunds are sent within 14 working days, to the same account or method you paid from where possible.

7. If a plan is not renewed

When a paid period ends without a new payment, your store gets a 14-day grace period and stays open. After that it is hidden from shoppers for 30 days, and you can reopen it at any time in that period by paying. After those 30 days the store is switched off. To have your store and account deleted, email us from the address on your account.

8. Changes

If we change this policy, the new version applies to payments made after the date shown at the top of this page.