Frequently Asked Questions
Last updated: 23 October 2026
Plans, payments and refunds
What currency are prices in?
All prices are set and charged in Pakistani Rupees (PKR). The currency converter on the pricing page only shows approximate amounts in other currencies for visitors abroad.
How soon is my store ready after I pay?
A free-trial store is created as soon as you confirm your email. A paid plan opens immediately when you pay through our payment gateway at checkout (card, EasyPaisa or JazzCash), and you get a confirmation email. Renewals and paid kits paid from your store admin also take effect immediately.
Can I cancel my plan?
Yes, at any time. Your plan runs until the end of the period you have paid for and is not renewed. Email us from the address on your store account to cancel.
Can I get a refund?
Yearly plans cancelled within 14 days of payment are refunded for the unused months. Monthly fees are not refunded once the month has started. Duplicate or mistaken payments are always refunded in full. Full details are in our Delivery, Refund, Return & Cancellation Policy.
What happens if I do not renew?
Your store stays open for a 14-day grace period, is then hidden from shoppers for 30 days (you can reopen it by paying), and is then switched off.
How do I pay for my plan?
Pay online right at checkout by card, EasyPaisa or JazzCash through our secure payment gateway, and your store opens immediately. Renewals and paid kits are paid the same way from your store admin. All prices are in PKR.
Is there a free trial?
Yes — plans marked with a free trial are free for 7 days, so you can see your store working before you pay.
Can I change my plan later?
Yes — start where you are and upgrade whenever your business grows.
Running your store
What is a Starter Kit?
A ready-made set of real products — with photos, prices, specs and categories — that is loaded into your store automatically. 343 kits are free, and some plans include paid kits too. You can edit anything afterwards.
Can I add my own products and photos?
Of course. Add products from your phone, and use the built-in editor to crop photos and remove backgrounds — no design skills needed.
Can I have my own .com or .pk domain?
Yes. Every store starts with a free yourstore.2minutestore.com address. Register a .com (and many more) right from your dashboard, or connect a .pk or any domain you already own — with free SSL. Every partner store in a franchise network can have its own domain too.
How do I deliver orders?
Book shipments with Leopards and TCS straight from your dashboard, print airway bills and load sheets, and track every parcel — no copy-pasting between websites.
How do my customers pay?
Cash on Delivery, bank transfer, EasyPaisa, JazzCash and Raast. Advance payments go straight into your own account — no gateway fees — and you mark the order as paid when the money arrives.
Will I know when an order comes in?
Yes — you get an email for every new order with the items, customer and address, and your customer gets an order confirmation in your store’s name.
Shoppers, rules and safety
I bought something from a store on 2 Minute Store — who do I contact?
Each store sells its own products and handles its own orders, delivery, returns and refunds. Please contact the store directly; its phone and email are on its Contact page. If a store does not respond or is selling something illegal, report it to us.
What can I not sell on my store?
Illegal, dangerous or restricted items — such as weapons, drugs, alcohol, tobacco and vapes, adult content, counterfeit goods and prescription medicines. See our Prohibited Items Policy for the full list; stores that break it are suspended.
Why does my new product say "Checking" or "Held for review"?
Every new product, and every change to what shoppers see, is checked automatically before it goes live — usually within a minute. Only products that clearly pass go live by themselves; anything unclear waits for our team, usually within 1 working day. A price or stock change is never checked again. You can press "This is a mistake" under Store Safety in your admin.
What are strikes?
When our team confirms that a product breaks the Prohibited Items Policy, it is removed and the store may get a strike, which lasts 12 months. 2 strikes = a 30-day warning, 3 = the store is suspended, 4 = it is closed. A severe violation (weapons, drugs, abuse, fraud) closes the store at once. Every decision can be appealed.
Is my data safe?
Your store runs over a secure (HTTPS) connection, passwords are stored only in hashed (unreadable) form, and we never sell your or your shoppers’ data. Card numbers are never seen or stored by us. See our Privacy Policy.
Still have a question?
See our Contact page, or read the Delivery, Refund, Return & Cancellation Policy, Terms and Privacy Policy.
Contact us
2 Minute Store
480-FF, Citi Housing, Gujranwala 52250, Pakistan
Email: help@2minutestore.com
Phone / WhatsApp: +92 322 4786 225
2 Minute Store is a sole proprietorship owned by Qaisar Yousaf, registered with the Federal Board of Revenue (NTN 0731607-7).